For each maintenance job, HeliService sets up the aircraft, as well as the work to be conducted in the CIP – Customer Information Portal. The CIP is a web-based portal which allows you, the customer, to have full transparency on the status and progress of your aircraft.
The CIP was born out of our own experience when outsourcing maintenance work. The work was often late, poorly communicated, and with the status of the aircraft and the delivery schedule of much needed parts unclear. In addition, frequent cost overruns were considered normal. With the CIP we provide our customers full transparency on cost and timeline. The portal provides full insight on the status of the aircraft in terms of completion, down to individual work cards. It further is used as a documentation and approval tool for any findings which might have come up in the course of the maintenance. Finally, we document and outline the costs associated with the maintenance work, which is the time spent on the aircraft, the costs of components and any ancillary costs which might have occurred.