The Key Performance Indicators section shows performance data on the flights conducted but can go beyond the sheer flight operation to adjacent areas. Prior to a contract start, but also within a running contract we discuss relevant performance data / need with our customers and thereafter compile a set of KPIs accordingly. Those KPIs are for instance: punctuality, CO2 emission per pax, average time to close open findings, and the percentage of combined flights which directly results in direct reduction of the project cost. For many of our customers this section is especially important, and thus, we customize it according to the specific information needs of the customer. With that we have a certain set of KPIs for each of our customers, each different, as customers have different needs on information.
Different to the other areas of the CIP, the KPIs are typically updated on a daily basis where applicable.